Frequently Asked Questions
Answers about local HEIC conversion, the free trial (10 files), Standard and Plus pricing, and commercial licenses.
What is HEIC and HEIF?+
HEIC is Apple's default photo format for iPhones. HEIF (High Efficiency Image Format) is the open standard it's based on—both use the same .heic and .heif file extensions. HEIC Converter supports both formats.
Does my data ever leave my computer?+
Never. HEIC Converter works 100% offline. Your photos are processed locally.
Is there a free trial?+
Yes! The free trial lets you convert up to 10 files to test the software.
Is the license a subscription, or do I keep the app?+
It is a one-time purchase, not a subscription. You keep using the app forever, and Standard includes free lifetime updates — no renewal fees.
Are my photos used for AI training?+
No. HEIC Converter runs entirely on your PC. Your photos never leave your computer, so they are never uploaded, stored, or used to train AI—unlike many "free" online converters whose terms of service allow using uploads to train models.
What is Conversion Library Plus?+
Standard converts HEIC and HEIF locally on your PC. Plus unlocks Conversion Library — search, Photo Map, EXIF, and previews of the files you converted. Same installer; unlock with a Plus key ($29.95 add-on, or $59.90 for Standard + Plus). Nothing is uploaded.
Where do I download the installer, and is it signed?+
Download the signed MSI from Download Help (or the homepage). The current file is HEICConverter-6.1.0.msi; the free trial converts 10 files. For Authenticode, SmartScreen, and the Microsoft Store listing, see Is this safe?. Commercial licenses: Standard $250, Plus $400.
Getting an error opening HEIC files on Windows?+
If you see "format is unsupported," "We can't open this file," or "Unsupported file format," Windows doesn't have full HEIC support. Convert to JPG instead.
Still stuck? Contact.